Shipping policy

Shipping Policy

 

We want your toys, games, and gifts to arrive quickly and safely. Here’s how shipping works at The Toy Shop.

 

Order Processing Time

 

Orders are processed within 1–2 business days.

During holidays or high-volume periods, processing may take slightly longer.

 

Shipping Rates

 

Shipping rates are automatically calculated at checkout based on:

• Order weight

• Destination

• Shipping method selected

 

We currently ship throughout the United States.

 

Delivery Estimates

 

Delivery time varies depending on the carrier and shipping method chosen at checkout.

A tracking number will be emailed to you once your order ships.

 

Local Pickup 

 

If you select Local Pickup at checkout, we’ll email you when your order is ready.

Pickup location:

The Toy Shop - Fulfillment Office

970 Farmington Avenue

West Hartford, CT 06107

 

Shipping Issues or Delays

 

Once your order has been handed off to the carrier, delivery timing is outside our control.

If your package is delayed, lost, or marked as delivered but not received, please contact the carrier first.

You can also email us at info@thetoyshopweha.com, and we’ll do our best to help.

 

Incorrect Addresses

 

Please double-check your shipping address at checkout.

If an incorrect address is provided and the order has shipped, we cannot guarantee rerouting, replacement, or reimbursement.

 

Damaged Items

 

If your order arrives damaged, please email us within 3 days of delivery with:

• Your order number

• Photos of the product

• Photos of the packaging

 

We’ll review and help resolve the issue.

 

Returns

 

For return instructions, please see our Return Policy.